Delete your MusiCurate account
This page explains how to delete your account in the MusiCurate app, provided by MusiCurate Inc.
Delete your account in the app
Open Settings, choose Account, then Delete all my data. If you are signed in, this deletes your account and personal data on our servers as well as on your device.
Delete your account without the app
Email music@musicurate.com from the email address on your account, with the subject “Delete my account”. We may need to verify your identity. We will confirm by reply and delete the account within 30 days.
Delete some of your data and keep your account
Email music@musicurate.com from the email address on your account, saying what you want deleted (for example your practice history, recordings or profile details). We may need to verify your identity. We will confirm by reply and delete it within 30 days.
What is deleted
Your account and sign-in details, profile and display name, birth year, practice history, course progress and game scores, friends and blocks, annotations, recordings and images you uploaded, and reports you sent.
What we keep, and for how long
- Purchase and subscription records, for as long as tax and accounting law requires.
- Security and audit logs, for as long as needed to protect the service, normally no more than two years.
- A minimal record of credentials that were issued or revoked, where an audit, security or legal requirement applies.
Anything we keep is anonymized where possible and is no longer linked to a usable account. See the app privacy policy for details.
Subscriptions
Deleting your account does not cancel a subscription bought through Google Play or the App Store. Cancel it in your store account first.
Contact
Questions? Email music@musicurate.com or write to MusiCurate Inc., PO Box 23168, Grande Prairie, Alberta T8V 6X2, Canada.